Shipping policy

At KeralaKart, we are committed to delivering your orders safely and on time. Please read our shipping policy below to understand how we process and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation message with tracking details (where available).

Delivery Time

Estimated delivery times within India are:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–12 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, tracking information will be shared via email or SMS (where available). You can use the tracking details to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address, mobile number, and PIN code are accurate before placing your order. KeralaKart is not responsible for delays or failed deliveries caused by incorrect customer information.

Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding in such situations.